A student has recently raised a query about difficulties accessing some of our e-book collection.
We’ve recently been aware that one of our major e-book suppliers, Dawsonera, has been experiencing problems with their e-book platform. As a result, there have been occasions when it has been difficult to download their e-books via iCat. The latest update from Dawsonera is that the work they have done to date has improved the reliability and responsiveness of their platform and service has consequently improved.
How can you tell if the e-book you want might be affected?
If you are looking for an e-book on iCat you will see the message shown in the screenshot below if it is supplied via Dawsonera.
If it is supplied by a different company you will see this:
Please do get in touch with the service desk or with your subject librarian if you experience any difficulties – please remember to tell us the author and title of the e-book you need to read.